Frequently asked questions and Troubleshooting

System Requirements

This web mapping application works best with Firefox 3.x or Internet Explorer 7.x or above.

Known issues

Firefox 2.0: The "Find a Building" dropdown menu will not scroll below the items at the top of the list.

Error messages

Session has timed out from extended inactivity. A new session must be started to use this application by closing this browser and reopening.

The web application will time out if you do not interact with it for some time (10 minutes by default, but the time period can be set by the administrator). To continue, either close and reopen the browser at this application, or completely refresh the browser window. Pressing the Ctrl key while also pressing the F5 key will refresh most browsers. Or, click in the address bar and click Go or press Enter. This will reload the site.

An unhandled exception has occurred: There was an error in the callback.

The web application may have timed out. Try holding the Control key (Ctrl) down and clicking the browser's Refresh button to restart the web application. If the error continues, please report the problem to the website administrator.